WalkMe Alternatives: The Eight True Competitors You Must Check Out (2023)

WalkMe was one of the first onboarding solutions on the scene and initially focused on training sales teams on how to use Salesforce.

Since its inception in 2011, WalkMe has built an impressive range of capabilities and has also acquired products that provide analytics, session replay, and other features. WalkMe is great for internal training (employee onboarding) for internal applications like CRM systems (think Salesforce, Oracle, etc.) and other business-focused training.

On the other hand are self-service UX andproduct-driven growthhave become key trends within SaaS, and more and more products are taking care of helping their end users use their products successfully in a scalable way. Great UX design, free trials, and self-service user onboarding have replaced outdated methods like sales pitches, in-person training, and screenshot-packed documents. Modern businesses need solutions that make it easy to create native-looking in-product experiences without sacrificing security, customizability, and reliability.

There is now a wide range of WalkMe alternatives for those who are frustrated by WalkMe's clunky UX, arduous learning curve andJack of all tradesApproach. Each tool has its own strengths and weaknesses –In this guide, we'll give you a fair rundown of the tools to try once you leave WalkMe. Before we begin, let's look at what WalkMe does well and what it lacks.

✅ Internal training on custom versions of enterprise applications (Salesforce, Workday, SuccessFactors, etc.)

✅ On-premises deployments (for products not yet fully in the cloud) or businesses that don't typically use third-party cloud providers

✅ Ideal for companies outside of the technology or SaaS industry (e.g. manufacturing companies with "digitization" teams or IT departments) who do not know any alternatives

✅ Enterprise customers with small (but very valuable) monthly active user base who are transitioning from face-to-face or face-to-face training to more interactive training

🤨 You need a platform that fits your product-centric growth stack and strategy. WalkMe's integration pack is missingFull story,Mixpanel, AndAmplitude- to name a few.

🤨 Your business is scaling and you need a flexible yet affordable pricing plan that will grow with you. WalkMe's entry-level plan starts at $9,000 per year, and you'll need to commit to an annual plan before you'll see the benefits.

🤨 If you're moving fast and need multiple team members to create product announcements, WalkMe might not be the best choice. Third party reviews complain about the steep learning curve and consider the UI to be outdated.

Looking for a new onePlatform for product acceptanceto help you improve product usage metrics, or a new digital adoption solution with more intuitive employee onboarding options? We'll walk you through itThe top three WalkMe alternatives for product adoption, the best budget solutions, and the best alternatives for internal use- each with a TL;DR to get you to the good stuff quickly.

First of all, the top three WalkMe alternatives to sign up and rate for today. Appcues, Pendo and Chameleon. Do you need to make a decision as soon as possible? Here's a quick rundown of the key differentiators.

The top 3 WalkMe alternatives at a glance

TL;DR: The facts about chameleon

• chameleonis a digital adoption platform focused on self-service success

• Of all the WalkMe alternatives, Chameleon is the closest to working with your tech, including SPAs

• Compared to WalkMe, Chameleon is easier to use, offers better customization options, and more modern and robust integrations

• Free trial available; The Startup plan starts at $279 per month for 2000 MonthlyTrackeduser

All Chameleon plans come with five fully customizable no-code products. Let's take a closer look at them:

• toursare powerful flows for in-product instructions and new feature introductions. Use banners, modals, hotspots and more to announce changes or guide users.

• microsurveysare contextual and targeted in-product surveys that are triggered based on user actions - they allow you to build continuous feedback into your product throughout the user lifecycle

• launchersare highly customizable in-product widgets that you can use as checklists or help menus to deepen user engagement and feature discovery

• tooltipsprovide inline help for unblocking users and are dynamically provided if you determine that users need more information

• help barmakes your entire knowledge base easily searchable from your product and allows users to quickly find answers in your help content, blog articles, or developer documents when they need them most. It is the newest addition to Chameleon's product range, is currently in beta and is free.

Chameleon provides a sandbox environment for you to familiarize yourself with before releasing anything live

Where Chameleon fits well

✅ You needfull control over design and placementyour in-product experiences. Chameleon is designed to adapt and look 100% native, and you have precise alignment on where they are in all plans - you choose when and where experiences appear - based on user actions or what the see people on the page.

✅ You've already built a solid product-focused tech stack andneed robust integrations.Chameleon comes with 20+ integrations; Each plan includes Mixpanel, Heap, Amplitude, FullStory, and Slack integrations (to name a few!).

✅ You need oneeasier to use, WalkMe alternative. Chameleon releases new features bi-weekly to improve user experience and has a wealth of resources, webinars, and guides to help you get started quickly.

Where Chameleon might not be the best solution

🤨Your analytics setup is limited– If you're not ready to commit to a solution like Mixpanel or Amplitude, consider Pendo as a solution.

🤨 You want to runMessaging on external applicationse.g. foreclosure. We cannot show experiences on domains that you do not own. Pendo's Adopt product is exactly what you are looking for.

🤨 You must run your in-product messaging on onenative mobile App. You can still send usage data from your mobile apps to Chameleon so you can target web users based on their mobile activity or launch experiences in mobile apps, which are wrapped versions of a web app. Try Pendo, Braze or Airship.

TL;DR: The facts about appcues

• applicationsis one of the oldest no-code User onboarding solutions. While technically easier to use than WalkMe, it has a complex interface and can be less reliable than other options.

• Compared to WalkMe, Appcues offers a broader range of in-product experiences, but struggles to run those messages effectively in Single Page Applications (SPAs). Keep that in mind if you need this.

• Free trial available; The Essentials plan starts at $249 per month for 2,500 monthly active users

  See Also

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With Appcues, their product is divided into four categories:

• Rivers:these are used for onboarding and feature announcements. Flows consist of modals, slideouts, tooltips and hotspots

• Checklists:Popout widgets where you can add "to-dos" for users. Each checklist item can start a URL or a "flow" (growth plan only)

• Survey:In-App Net Promoter Score polls are Appcues' main polling feature

• Event Explorer:Appcues recently introduced click tracking as an add-on to allow non-technical teams to define events from the Appcues app and enable event tracking that can be used to trigger flows and checklists.

They've done an excellent job of making the product user-friendly, and they have a wide range of resources to help you get started and find more inspiration for your use cases - kudos!

The Appcues Builder is easy to learn and allows you to start building flows without having to install any code

Where Appcues fits well

✅ You needevent trackingincluded if you're looking for a WalkMe alternative. Appcues is a great tool if your analytics suite is limited, e.g. They only have Google Analytics.

✅ You need onelarge selection of UI patterns. While Appcues has its three main products; They are divided into many other elements such as tooltips, modals and lightboxes. Their templates are easy to get started with.

✅ Your focus is on "First Party Product Acceptance". You don't want a tool to onboard your employees — you've set your sights on product-driven growth.

Where Appcues may not be the best solution

🤨 You needA/B-Testsand plan to experiment with your in-product experiences — but remember that Appcues has stopped A/B testing on new accounts. It's still doable, but you'll need to add Optimizely to your tech stack to do it. This is something that both Pendo andchameleonoffer natively.

🤨 Your product will be built in oneSingle Page Application (SPA).Third Party Reviewsdiscuss issues related to identifying elements within a SPA; Specifically AngularJS. Try Chameleon.

🤨 You have plans for more than just collecting Net Promoter Score (NPS) from your customers. Appcues is a good choice if NPS is important to you, but if you want tomore customization of your surveyse.g. CSAT, CES and variable endings (e.g. if someone is dissatisfied, launch a Calendly booking form from your survey thank you step), then try Chameleon or Pendo.

TL;DR: The lowdown on Pendo

• Loveis a product adoption platform that provides built-in product analytics for product experiences you create.

• If your product runs on an iOS or Android app, Pendo is a great WalkMe alternative for you, although Appcues recently introduced native mobile support, so there are a few options.

• Pendo is the WalkMe alternative with the strongest analytics capabilities - an excellent choice if you don't already have product analytics in your stack

• freemium available; Prices available on request

Pendo comes with a set of in-product experiences to help you communicate product updates with your users or collaborators and collect feedback. With Pendo you can:

• Create product tours - known as "in-app guides" - that can be triggered based on user behavior

• Collect feedback from users - they have a plethora of in-app surveys mainly focused on collecting product feedback to drive your roadmap or measure customer satisfaction through NPS-style surveys

• Analyze user behavior with their analytics capabilities and create a Product Engagement Score (PES)

From the Pendo application, you can link analytics to in-product experiences

Where Pendo fits well

✅ You want onemodern product adoption solutionwhich integrates well with web apps and mobile apps.

✅ You have toInform both your users and your employeesfor handling software. Pendo is the closest WalkMe alternative here on this front.

✅ You want a tool for youAnalytics and in-product experiences. Pendo does a good job of mixing the two if your current analysis setup is limited.

Where Pendo might not be the best solution

🤨 You hhave a product analysis solutionlike Mixpanel or Amplitude already - you would redouble your efforts. Try a tool like Chameleon that has thisTwo-way integrationswith your favorite tools.

🤨 You needmore flexibilitywith your in-product experiences and the way users interact with them. Appcues and Chameleon offer more UI patterns like banners.

🤨 Will hangpricingis tricky and can quickly become very expensive.Third-Party Reviewerscomplain about the prices being too high and rising sharply. Appcues and Chameleon both offer “startup-style” plans.

Can't afford WalkMe's price or the next best alternatives? We'll cover you.

TL;DR: The facts about Userpilot

• user pilotis ano codeSolution to create customizable onboarding flows for users.

• Userpilot offers a wider variety of UI elements than WalkMe.

• Userpilot is cheaper than WalkMe and other alternatives with a growth plan of $499 per month

If your budget is tight, Userpilot is probably the most affordable tool out there. For significant savings, Userpilot is still able to build a reasonable user experience. The main functions of Userpilot consist of the following:

• Build user onboarding flows with various UI elements like tooltips, modals, slideouts, checklists, and banners.

• Product analytics tools for tracking user behavior are included, but they're not as advanced as other tools that focus solely on product analytics.

• In-app surveys to collect user feedback on NPS and various other metrics and instances of user experience.

Userpilot is a budget option for a no-code, in-product experience creator

Where Userpilot fits well

✅ You need a tool that gives you a wider choice of UI patterns for user onboarding than WalkMe.

✅ You want a no-code tool that you can use without a technical background or a development team to support you.

✅ You want a cheaper option that can handle the basics of user onboarding.

Where Userpilot might not be the best solution

🤨 Your product is integrated in a Single Page Application (SPA). user pilotdepends on page reloads or page updatesto update and trigger new flows. Since a single-page application does not reload after a URL change, Userpilot's support for SPA is very limited.

🤨 You want strong integrations with other products. Userpilot's integrations are one-way only and they have a limited set of tools to integrate with.

🤨 They have a native mobile app. Userpilot does not run on native iOS/Android mobile apps.

TL;DR: The facts about UserGuiding

• user guidanceis a no-code tool for building in-product experiences and onboarding flows with a built-in analytics capability, although that seems to be the weakest part of its offering.

• UserGuiding has core features like onboarding tours, checklists, modals, banners, tooltips, and in-app polls, but the level of configuration available is very basic.

• The big plus for UserGuiding is the price. With a basic plan of $69 per month, it's a lot cheaper than other alternatives.

Even among the budget options, UserGuiding's pricing stands out. For $69 per month, UserGuiding offers a solution for growing teams that may be more resource constrained. And for the price, you get a pretty good deal with the following features:

• Resource Center: In-app widgets where resources like blog posts, webinars, and help articles are always accessible.

• NPS Polls: In-app polls to collect NPS feedback from users.

• Onboarding Checklist: A checklist that guides users through the onboarding process.

  (Video) Couldn’t believe WE GOT IT! 😱👀😆 | Triple Charm #shorts

• Hotspots: Static info boxes to give users feature tips.

UserGuiding is a good WalkMe alternative for user onboarding at a lower cost

Where UserGuiding fits well

✅ You need a no-code solution at a lower budget that still offers value for money.

✅ You want to deploy quickly and also have robust support.

✅ You are looking for a simpler onboarding solution without much depth.

Where userguiding might not be the best solution

🤨 You need advanced UI patterns for a wider variety of use cases.

🤨 You are looking for a tool that can be widely integrated into other products. UserGuiding's integrations are currently limited to just seven: Slack, Google, HubSpot, Woopra, Mixpanel, Intercom, and Segment.

🤨 You are looking for a tool that is technically more reliable and does not affect the performance of your product.

TL;DR: The facts about Intro.js

• Intro.jsis a JavaScript library for creating onboarding tours for customers, so you must have some knowledge of code to use it, especially with JS and JS-based frameworks.

• Pricing is super low, with a lifetime commercial license that starts at $9.99 for a starter plan limited to one project and goes all the way up to $299.99 for unlimited projects.

• Because it's an open source project, the personal license is free, so you can try it out before purchasing a commercial license.

• Since this is a DIY solution, you should mainly rely on the documentation. Don't expect outstanding support.

• This is a great solution for small nimble teams with development resources.

For teams that can tinker with code a lot more, there's Intro.js. This is the super budget DIY option because the catch is you need a developer to install this. For those in doubt, rest assured - trusted by well-established companies like Amazon, SAP, and Nestle.

Intro.js has everything you need to get started such as: B. Step-by-step instructions and feature tutorials, but lacks various other key UI features for onboarding like checklists and help menus. It's basically a middle ground between coding your own solution and using a no-code tool.

Intro.js is a super easy DIY option for tech-savvy users

Where Intro.js fits in well

✅ Development resources are available to you to create and maintain onboarding experiences.

✅ You want a super cheap price with options that can be deployed quickly (assuming you have developers who can do it).

✅ You are a small team just looking for basic use cases for your user onboarding.

Where Intro.js might not be the best solution

🤨 You are looking for a no-code tool that allows teams to create user flows themselves without any coding knowledge.

🤨 You need advanced UI patterns that you don't need to code yourself.

🤨 You are a large organization with a complex product that needs to be reliably deployed to thousands of MTUs.

Are you looking for a tool purely for internal use and not really for user growth through product adoption? While WalkMe is a good tool for digital adoption for your team as well as training your employees, it is quite outdated and there are other better alternatives.

TL;DR: The Apty Facts

• Aptyis a digital adoption tool designed to increase employee productivity, better suited for enterprise customers.

• Apty allows you to create guides, in-app announcements, tooltips, and onboarding flows.

• If you're looking for a feedback collection, remember that Apty doesn't have in-app polling capabilities.

• Apty doesn't list its pricing structure, but a free trial is available.

Apty is digital adoption software that can help you build employee onboarding and training processes. Apty's look and feel is much more modern than WalkMe's, and it's much easier to use. Just a simple add-on installation and Apty overlays the product.

It's also a lot more affordable than WalkMe, although pricing is still individual and you'll need to speak to their team. However, a big plus is that Apty has a free trial available, and not only that, you can use the software for free for 45 days to assess if it's right for you.

Apty is a great alternative to WalkMe when it comes to internal use

Where Apty fits in well

✅ You want an employee onboarding tool that offers more value than WalkMe at a lower price.

✅ You want a tool that also offers good analysis and segmentation capabilities.

✅ You want a no-code solution that requires no technical knowledge to implement and offers a wider variety of integrations than WalkMe.

Where Apty might not be the best solution

🤨 You want to collect user feedback. Apty doesn't offer in-app polls, which means you can't get feedback to repeat and improve the user experience.

🤨 They have native mobile apps. Unlike WalkMe, Apty does not support mobile apps on iOS and Android.

🤨 You want something that is highly customizable. Despite WalkMe's requirement for technical knowledge, it also offers deeper customization of experiences than Apty's no-code platform.

TL;DR: Whatfix facts

• Whatfixis a good corporate alternative for employee onboarding and training that is easier to use than WalkMe.

• Whatfix offers a wide range of features such as product tours, checklists, and resource centers.

• Unlike WalkMe, a free trial is available, but its prices are not public.

On the surface, WalkMe and Whatfix might look similar. Both are aimed at large, enterprise-class organizations with digital adoption needs. They can both be used to set up user onboarding and staff training.

But where they differ is in the details. Whatfix is ​​more intuitive and user-friendly than WalkMe and integrates better and more extensively with other tools.

In short, Whatfix is ​​a great WalkMe alternative if you're looking for a tool for internal use.

Whatfix is ​​much easier to use than WalkMe

Where Whatfix fits well

✅ You are a large company looking for a digital launch platform that is focused on internal use and easier to use and understand than WalkMe.

✅ You want something less technical than WalkMe, and you also want quality support. Whatfix's G2 support quality score is9.8 vs. 8.8 from WalkMe. That's a significant difference.

✅ You have to integrate many different tools. Whatfix has a more robust ability to integrate with tools like analytics, LMSs, and support tools than WalkMe.

Where Whatfix might not be the best solution

🤨 If you need analytics capabilities, Whatfix is ​​very lacking in this area. If you want something deeper, you'll have better luck going to the best-in-class product analysis tools, such asMixpanelAndheap.

🤨 When you need advanced contextual onboarding that personalizes the user experience. Whatfix offers this, but it's very limited.

🤨 You want custom branding options with no coding. Whatfix's styling is limited and relies heavily on CSS. If you don't know CSS, you'll probably find it frustrating trying to customize the experiences to suit your style.

Before considering a WalkMe alternative that best suits your needs, you need to know what needs WalkMe does not meet. So make sure you understand everything you want in a product launch or digital launch tool.

Do you need something for internal use or something for user growth? Are you looking for something that fits your budget better? Do you want a jack of all trades or a best in class? Once you know all these details, the right alternative will emerge.

👀 Looking for the best alternative to WalkMe for product adoption? Try Chameleon. You can sign up for free and test it in a sandbox environment, or book a personalized demo with our product experts to go through the details that matter most to you.